Help us help others:

The Crisis Care Coordinator is a highly responsible service position. The Crisis Care Coordinator will perform crisis assessments in the field for adults and children as mental health calls or referrals are received. The delivery of services will be based on the needs of the community and individuals experiencing a psychiatric emergency. The Crisis Care Coordinator is responsible for assessing individuals in crisis situations, developing individualized crisis treatment plans, including inpatient hospitalization referrals as needed, and providing crisis follow-up contacts. The Crisis Care Coordinator will also assess specific needs to be able to develop and implement Person Centered Recovery plans that support individuals with mental illness in learning skills to reach their specified service outcomes and to attain/maintain individual recovery. The Crisis Care Coordinator must provide timely and accurate documentation that supports diagnosis and outcome-based services. This position collaborates with intra- and inter-agency staff to improve services for the community. The Crisis Care Coordinator exercises extensive independent judgment and will help to maintain data, which will be used to plan and make projections for current and future services to meet outcomes. 

You will get to:

• Participate in an atmosphere of respect, interest, and enthusiasm in the services provided.
• Attends and participates in weekly/monthly staff meetings as required.
• Maintains comprehensive clinical documentation that meets the Department of State Health Services standards and Texas Health and Human Services Commission standards.
• Properly utilizes Collaborative Documentation and enters within specified timelines.
• Comply with HIPAA and PHI to ensure the confidentiality of all client information.
• Comply with all HCMHDDC and LCSD policies and procedures.
• Attends work regularly and as scheduled.
• Works cooperatively with others, the Clinic Director, and the Sheriff.
• Communicates effectively and in a timely manner with the team and individuals served.
• Follow the agency's workplace values and principles.
• Maintain client/employee confidentiality and privacy according to standards.
• Adhere to all Hill Country MHDD and LCSD policies and procedures.
• Driving a company or personal vehicle as required for service delivery and professional development.
• Performs other duties as assigned by the Clinic Director or Sheriff.
• The job description may be changed to reflect job updates and requirements.

You'll definitely need:

• A bachelor's degree from an accredited college or university in social, behavioral, or human services
• Ability to be credentialed as a Qualified Mental Health Professional, Community Services (QMHP-CS)
• Previous work experience in a team setting
• 1-3 years of experience working in social services
• Experience with crisis assessments and intervention, as well as treatment planning and clinical documentation
• Bilingual:  English/Spanish speaking - preferred
• Live within 30 miles of the clinic with reliable transportation - preferred
• Maintain computer and software competency for program-specific areas.
• Maintain competency in Prevention and Management of Aggressive Behavior (PMAB)
• Maintain certification in CPR AED
• Responsible for staying current in mandated training and receiving additional training as appropriate.
• A valid Texas State Driver's License.
• Current automobile insurance and the ability to travel when necessary.

We'll also want you to:

• Identify gaps in processes and work closely with other departments for process improvement.
• Demonstrated ability to listen skillfully and collect relevant information.
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong leadership skills with the ability to motivate and encourage others.
• Proficient with Microsoft Office Suite or related software
• Comfortable working with technology and can easily navigate new technology platforms.
• Efficiently move through a to-do list and effectively prioritize and triage competing demands.
• Passion for connecting individuals and families with excellent care.
• Sustain a calm demeanor when under pressure to handle sometimes difficult situations.
• Provide exemplary customer service and care for your team.
• Work autonomously to complete assignments.
• Work cooperatively with others and be punctual and consistent in attendance because your people will rely on you!

We're excited to provide:

• PPO health insurance plan, with option to add dependents.
• PPO dental plans and vision insurance options for healthy teeth and eyes.
• Employer-paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar for up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings.
• Generous paid time off for fun and vacations, and paid sick time for when you're under the weather.
• An authentic and caring environment where folks care about each other.

We can pay you:

$29.36 per hour and benefits, plus good karma for doing good in the world.