**HILL COUNTRY MHDD CENTERS IS OFFERING A $2,000 SIGN-ON BONUS TO

ALL MENTAL HEALTH POSITIONS THAT ARE FULL-TIME, NEW HIRE

EMPLOYEES**

Help us help others:

The Office Trainer serves as primary support for staff in front office/ administrative support roles. This position reports directly to the Director of Clinic Operations and maintains primary responsibility for developing and executing front office training at onboarding as well as continuing education, as processes change and develop. The Office Trainer will also serve as a backup administrative support for critical functions such as Patient Assistance Program applications. This position will require a significant amount of travel to have a presence as needed in all 12 mental health clinics.  The Office Trainer will model and train on all functions of administrative support, including but not limited to customer service, demographic/financial assessment, Patient Assistance Program, answering phone calls, returning phone calls, scanning documents into client charts, monthly financial closeout, vehicle logs, and taking payment.

You will get to:

• Providing excellent customer service to individuals in person, on the phone, and by email
• Train on all functions of the front office operation within the Mental Health Clinics as new staff are onboarded and/or as needed.
• Verification of insurance coverage and any changes in demographic and financial information
• Serve as a back-up administrative support to clinics with vacancies by assisting with critical functions. This may include the need to be present in person to assist at the discretion of the Director of Clinic Operations
• Monitor financial reports and provide feedback regarding clinics that may need some additional training or education.
• Accept payment for services, deposit cash/check payments

You'll definitely need:

• High School Diploma/GED
• A valid Texas State Driver's License
• Current automobile insurance
• Well organized
• Good communication skills 
• Good problem-solving and decision-making skills.
• Time management skills are a must.
• Excellent customer service and phone skills must be customer-focused and able to communicate in a person-centered and friendly manner.
• Must be familiar with medical and insurance terminology.
• Excellent organizational, communication, multitasking, and teamwork skills
• Two (2) years' experience utilizing electronic health record systems or equivalent or web portals.
• Two (2) years of experience utilizing Microsoft Office Suite, specifically Word and Excel.

Preferred:

• Two (2) years scheduling appointments for medical providers
• Two (2) years of data entry experience.
• Two (2) years of medical office experience specific to front office receptionist duties, collecting payments, and scheduling.
• Bilingual, Spanish speaking

We'll also want you to:

• Fax outgoing information, scan incoming documents into the chart
• Submit purchase orders, payment requisitions, and invoices for processing
• Manage time to support the time-sensitive nature of documents/services/scheduling
• Knowledge and understanding of clinic operations and services to answer all client questions timely and competently
• Complete routine chart audits for clinics and train local clinic support staff in how to do this efficiently and accurately.
• Routinely review clinic schedules to ensure there is access to timely services,      including initial PCRPs, Psychiatric follow-ups, and psychiatric evaluations.
• Data Entry.
• Protect the confidentiality of individuals and their records by complying with Hill Country MHDDC patient confidentiality and HIPAA policies and procedures.
• Coordinate with members of the operations team, including the Director of Operations, Pharmacy Liaison, and medical records clerk, to ensure front-end processes are supporting back-end outputs.
• Financial Assessments
• Interact positively and in cooperation with other members of the organization and team, including active participation in supervision activities, team meetings, continuing education, etc.
•  Working independently, requesting assistance from a supervisor as needed.
• Must become certified in PMAB, First Aid, and CPR within three months of employment and maintain certification without interruption thereafter.
• Other duties as assigned  

We're excited to provide:

• PPO health insurance plan, with the option to add dependents.
• PPO dental plans and vision insurance options for healthy teeth and eyes.
• Employer-paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings
• Generous paid time off for fun and vacations, and paid sick time for when you're under the weather.
• An authentic and caring environment where folks care about each other.

We can pay you:

$23.07 per hour and benefits