Help us help others:

The ESC Services & Data Specialist coordinates the daily administrative operations of the Emotional Support Center while providing exceptional customer service, maintaining program data, supporting clinic operations, and ensuring a welcoming, trauma-informed environment for individuals seeking services.

All MHDD employees commit to our mission TO EMPOWER PEOPLE-FOSTER HOPE-SUPPORT CHOICE-CELEBRATE SUCCESS.

You will get to:

• Coordinate daily administrative operations and front office functions of the Emotional Support Center.
• Serve as the primary point of contact for individuals seeking services by answering phones, greeting visitors, scheduling appointments, and responding to inquiries.
• Support therapists and program staff by coordinating schedules, maintaining clinic workflow, and assisting with client intake.
• Assist individuals with resource navigation and provide information regarding available behavioral health and community services.
• Maintain accurate client records, program databases, and administrative documentation in accordance with agency and grant requirements.
• Assist with data collection, reporting, quality improvement activities, and program evaluation.
• Provide administrative support to the ESC Director, including preparation of reports, correspondence, meetings, and operational documents.
• Maintain office systems, supplies, forms, and resource materials necessary for daily operations.
• Use trauma-informed communication, maintains professional boundaries, and follows established safety procedures when interacting with individuals experiencing emotional distress.
• Maintain confidentiality of client, employee, and organizational information in accordance with agency policies and applicable regulations.
• Participate in community outreach, disaster response, public education, and special events as assigned.
• Support development of educational materials and community resources.
• Assist with orientation of volunteers, interns, or temporary staff as assigned.
• Promote a welcoming, inclusive, and stigma-free environment.
• Serve as an ambassador for the Emotional Support Center throughout the community.
• Assist with orientation of volunteers, interns, or temporary staff as assigned.

You'll definitely need:

• High school diploma/GED
• Minimum of two years' experience in human services, office administration or providing support and customer service in a medical setting utilizing Microsoft Office, data entry, databases and office software.
• Excellent organizational and communication and interpersonal skills
• Knowledge of community resources
• Maintain valid Texas state Driver's License and auto insurance.
• Complete and maintain both CPR certification and Prevention and Management of Aggressive Behavior training within the first 3 months of employment

Preferred:

• Bilingual; English/Spanish

We're excited to provide:

• PPO health insurance plan with option to add dependents.
• PPO dental plan and vision insurance options for healthy teeth and eyes.
• Employer paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings.
• Generous paid time off for fun and vacations and paid sick time for when you're under the weather.
• Authentic and caring environment where folks care about each other and want to do good in

We can pay you:

 $22.00 per hour