**HILL COUNTRY MHDD CENTERS IS OFFERING A $2,000 SIGN-ON BONUS TO

ALL MENTAL HEALTH POSITIONS THAT ARE FULL-TIME, NEW HIRE

EMPLOYEES**

Help us help others:

The Service Coordination Team Lead, under direction of the Regional Director of Service Coordination, is responsible for providing valuable support to Service Coordinators through modeling, mentoring, and hands-on assistance, driving LIDDA performance through running of A/B reports, meeting with Service Coordinators to review performance and strategize improvement, and acting as a mentor and role model to Service Coordinators in all aspects of behavior. The Service Coordination Team Lead adds a valuable element of support to both the experience of Service Coordinators and improves the quality and performance of service coordination. This position requires a high-level understanding of service coordination activities, state data systems, Electronic Health Records (EHR), Health and Human Services Commission (HHSC) service coordination standards, a keen awareness of best practices for achieving high performance as a Service Coordinator, a positive and motivating attitude, and frequent travel to regionally assigned LIDDA locations to provide in-person support. This position serves Comal, Hays, and Medina counties.

You will get to:

• Meeting with Service Coordinators both in-person and virtually on a routine basis, discussing caseload needs, providing support, strategizing solutions, and identifying training needs.
• Carries a small caseload, as needed and as assigned, based upon case complexity and current staffing ratios; subject to change and variation.
• Providing caseload coverage during vacancies to ensure continuity
• Mentorship for recently hired Service Coordinators, including a seamless transition from New Hire Training to on-the-job training, including but not limited to shadowing and mentoring various Service Coordination activities after a new Service Coordinator receives their caseload.
• Using data systems and tools to routinely run performance indicator reports to track Service Coordinator performance and engage in individual discussions to motivate and support Service Coordinators to meet targeted performance expectations.
• Conducting routine team meetings, either virtually or in-person, to facilitate large/small group discussion, present new information, provide training/support, and generally motivate Service Coordinators
• As needed, providing additional collateral contacts by making telephone calls and following up on outstanding issues, in collaboration with the assigned Service Coordinator, to provide valuable support and drive performance
• Frequent, ongoing feedback and communication with the Regional Director of Service Coordination regarding Service Coordinator performance, acting as designee as assigned.
• Frequent engagement with various other members of Hill Country MHDD, including LIDDA Management, Office Coordination, QM, IT, and others, to continuously drive quality improvement.
• Requires minimal direction and supervision.
• Other duties as assigned

You'll definitely need:

• Bachelor's or an advanced degree from an accredited college or university; or
• An associate degree in social, behavioral, human service, or health-related fields, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.
• Required - Qualifies and credentials as a Service Coordinator according to HHSC requirements.
• A valid Texas State Driver's License.
• Current automobile insurance and the ability to travel when necessary.

We'll also want you to:

• Provides backup to Service Coordinators as needed.
• Train staff
• Cross-trains to cover other positions as needed.
• Projects as assigned by LIDDA Management
• Communicates effectively and in a timely manner with the team and individuals served. Returns phone calls, coordinates with other community services, sends and responds to correspondence, and appropriately expresses information.
• Works cooperatively with the supervisor. Communicates effectively, keeping the supervisor adequately informed with accurate and complete information; willingly and effectively performs assigned duties.
• Works cooperatively with others. Demonstrates courtesy and respect in relationships with others within the organization and external to the organization. Is not engaged in frequent conflicts with others.
• Adheres to a standard work schedule of 8:00 a.m. to 5:00 p.m. with an hour lunch from 12:00 p.m. to 1:00 p.m. to ensure office coverage during standard business hours, with exceptions to be situationally approved by supervisor.
• Follow policy and procedures for protecting clients as well as reporting client abuse and neglect if needed.
• Always protects and ensures client rights.
• Must become certified in PMAB, First Aid, and CPR within three months of employment and maintain certification without interruption thereafter.
• Comply with all HCMHDDC policies and procedures, including the completion of all required training.

We're excited to provide:

• PPO health insurance plan with the option to add dependents.
• PPO dental plan and vision insurance options for healthy teeth and eyes.
• Employer-paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar for up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings to the plan for retirement.
• Generous paid time off for fun and vacations, and paid sick time for when you're under the weather.
• An authentic and caring environment where folks care about each other and want to do good

We can pay you:

$25.48 per hour and benefits